How To Fix HBO Max Not Working [Troubleshooting Guide 2022]


You are watching The House of Dragon, and suddenly, you get an “HBO Max not working” error. The climax scene and the error drive you crazy, and you lose your nerve.

Your streaming is halted when you encounter error codes from your device or internet connection. Whatever the reason, you are greatly affected by the error codes’ untimely appearance and disruption of your streaming.

HBO Max is a fantastic streaming platform that brings together all the best HBO Max movies, shows and Originals. However, when you try to access HBO Max outside the US, you will be blocked due to geo-restrictions.

But, don’t worry if you subscribe to ExpressVPN, you can easily get HBO Max outside USA! And since we want you to experience the fun, we will suggest some easy solutions for HBO Max not working errors, depending on the severity and type of the error for your continued streaming.

How To Fix HBO Max Not Working [Quick Fixes]

There are several causes of HBO Max not working, from an endless loading of the content to a random closing of the app and an error in HBO Max servers. If you’re having trouble using HBO Max, check these fixes:

Check HBO Max’s Status to See if it’s Unavailable


The screen you see when HBO Max runs into an unexpected error.

If you’re unable to access HBO Max, you first need to check to see whether the service is accessible. Next, try rebooting your mobile device or tablet is only worthwhile if HBO Max is available.

It’s common to be stuck on the login page. This frequently occurs when the servers are down. It is essential to use Downdetector, a website that keeps track of the number of issues and outages reported against a website or service.

Look for HBO Max to see how many complaints have been submitted at each hour of the day. It also compares to the average number of complaints received during the time you check.

Restart HBO Max App After Closing It

The most frequent cause for HBO Max not operating correctly and not launching is the app crashing.

If you see a blank display in which the HBO Max menu should read, you may quickly solve it by restarting your computer or reopening the HBO Max app streaming device.

Keep in mind the procedures to restart will be different for each device. To restart your Samsung Galaxy S10, follow the steps below:

  • Select the recent Apps shortcut from the start menu. This is found in the lower-left corner of your mobile screen and is denoted by three vertical lines.
  • Choose HBO Max you like to close by sliding left or right.
  • Swipe upward to dismiss it.
  • If you wish to dismiss all your applications at once, press “close all.”

Closing applications through the settings menu is a more indirect technique, but it’s beneficial if you’re experiencing recurring issues with a specific app and wish to debug.

  • Swipe your finger upwards from the Main screen to drag the menu upwards.
  • Swipe left & right through the apps list until you locate the Settings application and tap it.
  • At the bottom of the page, click “Apps.”
  • Touch the three dots at the upper right side of the screen.

If you are trying to connect to HBO Max using an internet browser on a PC, close the browser, reopen it, and navigate back to the HBO Max webpage. Choose a different browser if you have more than one on your computer.

Make Sure Your Internet Is Working Fine


Check to see if your internet is connected.

If your HBO Max doesn’t seem to charge instantly or takes a long time to set, you can check your Wi-Fi. Rebooting your Wi-Fi device can help and immediately reconnect it with stronger signals.

If there is increased traffic on your local network, the buffer may take a little longer to load than usual or may not load at all.

To test your internet connection, you may take numerous troubleshooting procedures, but a simple shortcut is to try to connect to the internet on a different device. For instance, if HBO Max is not working on your iPad, try it on your phone or your computer. Other than this, do check out our detailed guide if you’re facing HBO Max error code 905.

Restart your Wi-Fi network and cable modem if you are experiencing severe connectivity issues. If it’s still not working, there might be a local service downtime, so confirm with your provider to see if there’s a problem.

Clear The Cache Of Your Device


Clear your cookies and cache.

If the HBO Max App malfunctions on your smartphone, your mobile’s app cache may be overcrowded. The App’s data is cached on the device’s local storage.

Due to extensive app serving, this app cache might quickly fill up. You may efficiently resolve this hitch by emptying the cache on your device’s App. For Android users, follow these steps.

  • Go to the Apps menu on your mobile phone and choose ‘Device Settings.’
  • Select ‘Apps and notifications.’
  • Look for the HBO Max app. You may perform this by manually searching for the App or putting its name into the search field.
  • Select ‘Storage.’
  • Select ‘Clear cache.’

For Fire TV users: Go to Settings > Apps > Manage Installed Apps > HBO Max and choose Clear cache. You can also check out our detailed guide on how to install HBO Max on Firestick.

iOS users are unable to remove the app’s cache manually. They may, however, remove the program and install it again from the Apple Store, then open it and enjoy a flawless app experience.

Watch HBO Max with ExpressVPNOur Top Recommendation

HBO Max not working – FAQs

If you’re getting an HBO Max working error then check your internet connection and see if it’s working. After that, check the internet speed and ensure there’s enough to run HBO Max on your device.

HBO Max gets stuck due to network and memory access. Slow connections cause endless load screens. You can test your transmission speed on Speed test, SpeedSmart, Fast, and others. This determines acceptable limits. It is best to reset your router if the problem persists.

HBO Max continuously crashes on your device because of sluggish or inconsistent internet connection, outdated apps, cached data, and HBO Max server outages.

Wrapping Up

As you can see from the above guide, understanding the causes of HBO Max not working is not rocket science. Similarly, the solutions of ‘How to fix HBO Max not working’ are simple too. They should restore the HBO Max app’s functionality.

Need to subscribe? Technically, there isn’t any free trial of HBO Max, however, you can check the HBO Max price plans to watch the ever best shows on HBO Max.

Joshua Garner

Joshua calls himself nerd+geek who is also passionate about football. He enjoys comics, animes, and science fiction. He finds his comfort in writing about suspense, thrillers and science fiction shows and movies.

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