Why is Channel 5 Not Working? [Easy Hacks for 2022]


Channel 5 on-demand TV, My5, is one of the most sought-after services in the UK. The reason behind its popularity is its library of hit British TV shows and films.

However, its user experience is prone to some glitches, giving users a nightmarish experience. In this article, we will answer the knotty question why is Channel 5 not working? Known for its impressive library of British content, Channel 5 offers several smash-hit TV shows.

The latest and the best Channel 5 shows include All Creatures Great and Small, The Madame Blanc Mysteries, Lie With Me, Big Brother, and kids’ favorite Peppa Pig. With such an amazing lineup of content, it becomes frustrating when users are left wondering why is My5 TV not working?

Channel 5 is a geo-restricted streaming channel and can’t be accessed outside the UK. However, an easy way around to get past these geo-blocks is a premium VPN app like ExpressVPN to watch Channel 5 outside UK .

There could be various reasons behind Channel 5 technical problems. Sometimes, the My5 server is not responding or the My5 app is under maintenance.

The frequently occurring issue faced by the users is when My5 isn’t opening. This can really be frustrating because oftentimes, it gets stuck for hours.

Let’s uncover some of the reasons behind the bumpy functioning of Channel 5.

Why is Channel 5 Not Working? [Troubleshooting Tips]

For viewers who love to watch their favorite shows on My5 regularly, there is nothing more awful than realizing Channel 5 is not working.

Here are the most common issues user face while watching Channel 5:

The most typical reason why is channel 5 catch up not working error is its app’s starting issue which basically pushes the Channel app into a dormant condition and force quits it automatically.

So here are the most common fixes that you can try when you go, why is channel 5 catch-up not working?

How to Fix “Connection Issues” on Channel 5?


Check your internet connection and speed!

Naturally, a high-speed internet connection is required to stream Channel 5 content through its My5 app. If your internet is slow, the content wouldn’t be temporarily downloaded fast enough to catch up with the pace at which the video is playing.

Consequently, your video will pause automatically and you will see the video player buffering. Once buffering is finished, playback will resume automatically.

However, if you face continuous buffering, a slow internet connection could be the reason. You must check the speed of your internet and if it’s slow, reboot your modem or router.

If the problem persists or happens frequently, consider upgrading your internet connection with better connectivity and speed.

How to Fix “Content Not Available in Your Current Location” Issue?


Check out the troubleshooting below to fix this issue.

Channel 5 is a geo-restricted platform that can only be accessed in the United Kingdom. The system confirms your location through your IP address and grants access only if you are located within the British borders.

If you are currently located in the UK and using a VPN, make sure it’s turned off and not connected to any server located outside the UK. Otherwise, you will get a CA-3000 error while trying to play any video.

If your VPN is already turned off and you are still facing this issue, seek the technical help of your Internet Service Provider (ISP) to confirm the whereabouts of your IP address.

However, if you are currently outside the UK and want to stream Channel 5, simply connect to a UK server through a reliable VPN app like ExpressVPN and start streaming.

How to Resolve My5 Login Issue?


The My5 website/app will show logging error like this.

If you are unable to log in to your My5 account, there could be several reasons. The most common reason behind the log-in issue is when the Channel 5 server is down. Check the status of the server and if it’s down, try signing in later after waiting for a few minutes.

However, if the Channel 5 server is up and running, check the speed of your internet connection. A slow internet connection can also cause login issues in the My5 app.

Also, make sure that you are entering the right username and password. In case you have forgotten your password, you can reset it and try logging in again. In case you are using third-party apps like Google, Twitter, or Facebook to log in, make sure their service is working properly.

How to Fix Channel 5 app Notification Issue?


If your Channel 5 app is not showing alert notifications, go to the settings of your device and check whether the notifications for the My5 app have been enabled or not. In case they are turned off, enable them.

Also, if notifications are enabled and you are not getting any alert sound, make sure your device is not on silent mode.

Why is Channel 5 Not Working on Different Devices?

Although Channel 5 offers its app for several devices, including Firestick, Roku, Apple TV, iPhone, Android phone, Android TV, and other devices, sometimes you might run into issues where the My5 app will stop working on your device.

Let’s find out some common devices on which Channel 5 not working error appears and how to fix it.

Why is Channel 5 Not Working on iPhone?

If your Channel 5 is not working on iPhone, make sure your My5 app is updated and running on the latest version. A loading issue may occur while using the Channel 5 app where it just gets stuck with a blank screen. In this case, hard reboot your iPhone and try again.

Other than that, you can also check whether your mobile data or Wi-Fi is working fine or not. A faulty or slow internet connection can also be a reason if you are faced with Channel 5 not working on an iPhone.

Why is My5 Not Working Properly on a Smart TV?

The Channel 5 app is compatible with several models of smart TVs and Android TVs. The following could be the reasons why your My5 not working on smart TV:

Device Compatibility: Your TV set may not be compatible with the My5 app. Even some of the latest smart TVs don’t offer the Channel 5 app. The most convenient method to overcome this issue is to buy a streaming device like Roku that offers Channel 5.

Outdated TV Software: Outdated TV software can also prevent you from using the My5 app. Make sure to update the firmware of your TV set and see if it resolves the issue.

Server Outage: If the Channel 5 server is down, you wouldn’t be able to use the My5 app on your smart TV. All you can do is wait for the server to come back to normal.

Slow Internet Speed: An unsteady internet connection can also restrict the My5 app from working properly. Check the speed of your internet connection and if it’s low, try rebooting your modem or router.

Corrupted Channel 5 App: If for some reason, your Channel 5 app is corrupted, it wouldn’t work properly unless you uninstall it and install it again.


Consider upgrading to a premium and more powerful VPN app if your current VPN is not working with Channel 5. ExpressVPN is our recommended VPN due to its extraordinary features.
Moreover, you can also try your VPN server or clear the cookies and caches of your web browser.

If Channel 5 keeps freezing on your device, you likely have a poor internet connection. Rebooting your router and smart device may resolve the issue.

Due to a temporary loading issue, your Channel 5 screen can go black and then shuts itself down automatically.


Channel 5 is a wonderful streaming platform available in the UK that offers some of the best British TV shows, movies, reality TV game shows, and documentaries.

However, Channel 5 user experience is far from perfect and often leaves the viewers exasperated due to various hitches and glitches. As there may be other Channel 5 problems, we have covered the most common ones for you.

Hopefully, our guide will help you sort out the Channel 5 not working issue. Read the guide carefully and come back to us if you are still facing any issues.

Joshua Garner

Joshua calls himself nerd+geek who is also passionate about football. He enjoys comics, animes, and science fiction. He finds his comfort in writing about suspense, thrillers and science fiction shows and movies.

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